FREE delivery
 
Search

departments

resources

TERMS & CONDITIONS

Please read this carefully. By submitting an order on this web site you are agreeing to the terms & conditions that appear below which will apply to any purchase made on this web site.

The most recent update to these terms and conditions were on 01 April 2017

We will confirm acceptance of your order by telephoning you within 48 hours of receiving your order. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

Free Delivery will apply to the following Postcodes HA7 HA8 N2 N3 N6 N11 N12 N13 N14 N20 NW1 NW2 NW3 NW4 NW6 NW7 NW8 NW9 NW11 W9 WD6 WD7 WD23

Delivery charges will apply to any other postcodes.We will contact you by phone or email to inform you of the cost once your order has been received.

We will guarantee that you will pay the price quoted online. However, the total order value may change if an item is out of stock. We will inform you of this when we telephone you to confirm your order and if agreed offer you a substitute.

The prices stated on the website will be inclusive of any VAT payable.

Deliveries within the congestion zone you may be charged the Central London Congestion Charge  per order. PLEASE NOTE THIS CHARGE IS IN ADDITION TO THE DELIVERY CHARGE. This will be added to your bill manually, unless you agree to a weekend delivery.

METHODS OF PAYMENT

Payment can may be made by Visa, MasterCard and  Debit Cards We do not currently accept American Express. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. You will  be charged using Sagepay Secure Payment System. Any addtional charges for delivery or refunds will be confimed by our online team who will contact you once your order has been placed on the website. 

DELIVERY

Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 48 hours. If you are not satisfied with the quantity you have received, we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition).

We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted, a note will be left and redelivery will be made on the next working day .  If on the second delivery attempt no one is available, our online team will contact you to make new arrangements. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.

If we have to redeliver the goods after 3 attempts there may be a £5 delivery charge.

We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us.

SECURITY AND PRIVACY POLICY

We take your security very seriously and have gone to great lengths to ensure that your shopping experience with us is absolutely safe.

We respect your privacy and we are committed to protecting your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you in order to process your order and to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • Name
  • Address
  • Telephone number
  • Email address
  • We will never collect other sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or comments about your privacy, please contact us.

CUSTOMER COMPLAINTS

Any customer complaints should be addressed to the company name Customer Service Helpline, the email address and telephone numbers of which are listed on our website in "Contact Us".

If you have an order query, please email us info@topvalueonline.co.uk

top brands
Home | Sitemap | About Us | Contact Us | Website Ordering | Holiday List | Advice and Tips | Terms & Conditions

sage pay     secured by RapidSSL
© B H J and L Morris 2017